Accounts
Accounts issues and information
By Antoine1 author295 articles
Accounts General
General accounts issues and resolutions
- Lock table overflow, increase -L on server (915) error when trying to run month end
- Flag to allow reconciled items to be reversed
- Remittance email pulling through wrong name
- Transfers between Client and Office account
- 'You must select a name' when amending the fee earner nominal code
- New bank not appearing to select when making a posting
- Error 'Unprocessed batches' on archiving a case/matter
- Client Matter Balances don't agree to the Bank Reconciliation
- Set up of Credit Control
- Allocation of an unallocated payment and invoice in the Purchase Ledger
- Issue with a value in the field unpaid P/L on the Client Matter Enquiries
- Bank Reconciliation set as all Practices rather than one specific Practice
- My report includes archived matter that I do not need to see
- Allow a user to take Office account into credit and Client into debit
- I have an accounts license but only Proclaim Desktop is appearing on my menu
- Setting for unlocking a Bank Reconciliation
- Reporting on matter balances in a case report
- Nominal Budget manual input
- Adding a new Departments
- Ticking the Auto W/Off WIP option in the bill Posting Allocations by default for SIB postings
- Case History Print of all WIP records/ WIP Reports for listing time and showing profitability
- KPI data is not correct
- Wrong statement date on reconciled items error 'can not have reconciled dates before brought forward date'
- Closing a nominal account (code)
- Practice name details
- Imbalance between Trial balance and matter listing
- Invalid supplier message when posting to new Purchase Supplier
- Allowing Users to post to two periods
- Adding a Department to a Nominal
- Process Transfers
- Items left unreconciled on the bank statement
- Slow Bank Reconciliation
- Adding or Removing access to Proclaim Accounts
- Add Proclaim to the Accounts toolbar
- Interest Calculation message stating Missing Interest Rate for (Date)
- Bank statement numbering sequence and deleting a bank statement
- Auto Bank Reconciliation header/footer option
- Nothing pops up in the allocation screen when I try to write off a TOC posting
- Create a new nominal code
- OBB report is showing archived matters on it
- Accounts Administration password is not working
- Option to see reversals on the ledger
- Creating a new Cost Centre and adding a new Cost Centre to a department
- Archiving matters which have accounts balances
- Add Accounts on a Proclaim Toolbar
- Matter listing/cases via a fee earner
- New Case Type added, Accounts Not Connected Error
- Interest calculator not doing anything when selecting to process
- Writing off a disbursement
- Adding a Report to a Report Batch
- Accounts Archiving Closing Cases Do Not Match
- No Fee Earner on income Reports
- Unable to see Accounts option in the Field Selector
- Auto Bank Reconciliation new bank account set up
- Reconciling Adjustments on the Bank Reconciliation
- Interest Calculator on the Proclaim toolbar
- Taking a Purchase invoice off hold
- Interest file report re run
- Archive settings for archiving files with specific transactions
- Error regarding Transaction number already used and need to delete the batch when posting
- Bank rec lock password
- Archive matter report with a date range
- Practice on reports always defaults to the first Practice
- Amount showing as outstanding in Purchase ledger is different to what is showing in the posting allocation screen
- Option for two periods on the system
- Creating a new supplier
- Reconciling TCO/TOC reversal if user doesn't want to affect the matter
- Time Costing reports not showing zero unit entries
- Add a Department code to a nominal
- New Bank Codes Created Not Listed in Bank Reconciliation
- Changing the de minimus amount on Interest Calculator
- Transaction Type break down
- Correspondent information for non matter transactions
- Amending a Short Code/Profit Code
- Posting Enquiry screen report
- Bank to Bank transfer
- Closing nominals/ Bank accounts
- Purchase invoice not allocated against a purchase payment
- Monies posted to unallocated instead of to the matter
- Check postings on a supplier
- Lost batch/accounts postings
- General queries on matter balances
- Changing the date from/to on Interest Calculator
- Report to show any Office (Business) credit balances
- Minus transaction postings
- Amending Smart Post Maintenance items in slips
- Error Message 'REPLACE/CONCAT may not result in data > 32000 bytes'
- Bank Reconciliation date on monthly statement
- AutoPost
- Change my Year End
- Posting adjustment journals into the previous financial year
- Reversal has incorrectly posted as a debit
- Allocation for unallocated receipts or credit notes
- Archiving from CSV
- Moving on the period and having two periods open
- Archiving/Restoring (reopening) a matter
- Nothing to reconcile a reversal with on my bank rec
- Bank Reconciliation items not posted or extra postings made on the bank reconciliation
- Cannot exit partial allocation screen on an office credit posting
- Auto Post formatting errors
- Zero office balance matters
- Need to overdraw client or put office account into credit
- Purchase Ledger Credit note
- Matter balance configuration in Client Matter Enquiry
- Creating a Journal posting
- Period accidently closed down
- Error: 'The Accounts Practice does not match the case branch code can not post to the matter'
- Change the default bank or other codes on a posting type
- Run year end and accidentally closed period 12 can this be re-opened
- Disbursement Transfer
- Post a Purchase Invoice to a Nominal
- My cheques will not print
- Moving monies between deposit and client
- Cancelling a cheque
- How to reverse or PCO/PCN (credit note) a PIN (Purchase Invoice Nominal) or PIO (Purchase Invoice Office)
- Changing the bank statement date or starting balance
- Create a new bank account in Proclaim Accounts
- Producing a contra disbursement
- Closing Year end
- Creating a new Profit code for a fee earner
- Invalid Client/ Matter error appears when in Client Matter Enquiry - ledger not updating
- Setting up a new bank interest rates
- Delete a case with accounts postings/ GDPR Deletion
- Writing off an office balance/nominal balance
- Anticipated disbursement not incurred
- Amending a narrative on Client Matter Enquiry
- How to print the Accounts Ledger to Excel
- Adding a Disbursement Type
- Amending a nominal code description
- Aged Creditors imbalance
- Adding a new fixed fee
- Proclaim loading up without Accounts access
- Nominal maintenance user access
- Month/year end balance checks
- Reverse a posted financial transaction
- Permission to choose columns
Slip Postings
Slip Postings
- Tracking and managing slips
- Slips not showing in the History
- Slip Signature Required configuration
- BPC slip posting not appearing on the case history
- Reissuing an out of date cheque
- Making a slip type Available/ Unavailable Including the unallocated types
- Creating a Slip
- Sending an email from specific Posting Types
- Accrual Posting
- Moving funds between different bank accounts of the same type
- Slip reject message
- Unable to write off a TOC
- Allocation to the WIP not showing on the Bill
- Adding new columns in the grid in Slip Postings
- Unable to view slips in accounts, as the image does not appear
- Stop accounts postings to a matter or pop up warning message when making a posting
- Nominal posting for monies held on a nominal
- Regular postings
- Amending the Practice on a Case/Matter
- Removing a lock from a slip
- Change the slip I’m posting to today’s date when I hit the post button
- An item posted to a ledger is not appearing on the bank rec
- Reversing a TOC
- System freezes when I click to post on a posting type in Slip Postings or General Postings
- Posting to a different practice than default
- Instant message/ notification to file handler on Posting of a transaction
- Transferring matters between practices
- Autopost SIB posting needing an auto bill number populated
- New Slip Chains
- The Total of a nominal on the TB does not match the Nominal Transaction listing total I have run
- Cannot find a Case in Accounts which exists in case. Special Character in Case Details
- Break down shown on the TB or P & L reports
- Switching Unallocated Receipts on
- Setting for allowing reversals on Reconciled transactions
- Creating an alias for a Slip Posting Type
- Posting a Nominal Disbursement (ND)
- Print a Batch Report when transactions are posted in General Postings
- How to tell if the PPO posting has been reconciled
- Bank details/clearance days on a slip on SmartPost Maintenance/ adding a new Posting Type
- Refund to client from office
- Adding a supplier invoice for a matter (PIO) onto the Slips in case
- Amending a rejected slip
- Disbursement not showing to allocate on an SIB (Bill) or to allocate monies against
- Posting a transaction to a ledger
- Finding a transaction in Posting Enquiry
- Creating an unallocated Credit note
- Bill Slip (SIB) showing allocations not available
- Adding the option to attach documents to the case history on Slips
- Rejected slips/Postings that need to be deleted
- BPN (Bank Payment Nominal) posting on client account
- Slip posting screen not appearing when Maintenance button selected in slips/docking the screen
- Update 'Auth Level' and 'Next Authorise' for slip
VAT
VAT
- MTD adjustments for the VAT return
- Post a purchase invoice that is part Vatable part VAT exempt
- Journals or postings need to be made at the end of a Vat quarter
- Showing a posting marked as a counsel fee in the VAT return
- VAT values appear in the VAT reports
- VAT only billing for a disbursement
- When I run the VAT Return Report the figures are all Zero
- Creating a new VAT Quarter with various numbers of periods
- Authorising user in VAT Management error
- Check what VAT method is used on the system
- Autoposting BPNs with Vat Code
- Error Message appears when Granting Authority in MTD Program
- VAT Management Reports Not Configured Error
- MTD Error - Blue screen opens when clicking Grant Authority then error starts 'Lead attributes in a chained attribute.'
- Pay a Purchase Ledger invoice/Credit note (PIO/PIN/PCO/PCN)
- VAT detail listing to show all items on the VAT return
- Office balance out by the VAT on disbursements
- VAT on Billing only (Output VAT)
- Reopening the VAT quarter/ Submitting the VAT return if the quarter is closed
- How to close/delete the VAT quarter
- VAT Journal report
- Error when selecting receive in VAT Management 'Client/user not Authorised'
- Error: 'Invalid credentials returned by HMRC' in VAT submission
- VAT amount recorded for a disbursement is different to when it is being billed
- Changing from Cash Accounting to Accrual VAT
- Change the Vat rounding default setting for posting transactions
- Creating a new VAT Rate
- Submitting the VAT Return in VAT Management
- VAT return items posted to the incorrect period
- VAT Object Reference ErrorVAT error message 'System.NullReferenceException: Object reference not set to an instance of an object' is coming up when trying to authorise the VAT. HMRC website is not coming up.
WIP
WIP
- Total WIP and Unmarked Lines are showing '?' (Question Mark) in areas of the system
- WIP to Bill (WTB)
- Selecting individual WIP lines to a specific value
- WIP is not being marked as billed, Bills are showing as outstanding WIP
- Permissions for adjusting WIP in the History
- Aged WIP reports running the WIP building process for reports
- Negative WIP on case after history import
- WIP write off for a single fee earner and reversal
- Error 'The Fees/WIP on this bill do not point towards a valid nominal'
- Merging WIP to a different fee earner
- Matter Archive Writing Off Wip (WOW) Error 'You have Not Entered an Amount'
- Transfer/Write off/Reverse WIP from one case to another
- WIP amending the Billing Handler
- Reinstating WIP on a Matter/ reversing a bill
- WIP error on a SIB (bill) posting 'Manually selected History lines exceed that actual allocated WIP'
- Change the units or value on a time history record
- WIP allocation box not appearing when trying to write off WIP
- Negative WIP when archiving a matter
- WIP does not match unmarked lines on Bill Detail screen on case/Write off screen
- Minus WIP showing when producing a bill
Billing
Billing
- Turning off/on Draft Billing
- Reports for showing Fees billed via Matter Type
- Changing the name of the bill template used
- Sales Ledger bills
- Changing the allocation of fees for a bill
- Reprinting the bill from the Case History
- Bill Book reports
- TOC posted as a disbursement to bill
- Add a fee earner during billing
- Billed Anticipated disbursements (AD) incurred and marking the disbursement as billed
- Changing a date for all the time and Disbursements to be picked up at that date
- Reporting on the Billing Guide
- Auto Bill number option
- Bill prints are not being produced
- Can the bill number be changed once it is posted to the ledger?
- Missing Multi case type value on bills e.g Payment On Account
- Removing Draft Bill Task or any Tasks
- Bill incorrectly showing as outstanding
- Fee earner Name dropdown
- A bill has been paid but is still showing as outstanding on the ledger and reports
- Write off bills
- Reverse a Bill Receipt
- Creating a bill in General Postings
- Incorrect reversed posting can this be added back to the matter
- A bill is not available to allocate a credit note or receipt against
- Updating the bill auto number/error 'Bill is in use' when trying to post a new bill
- Error message 'the file is damaged and could not be repaired when producing a bill'
- Posting Maintenance option for generating a bill
Account Reports
Account Reports
- Account Reports
- Running a report for the VAT return including Exempt of VAT transactions
- Audit Report full transaction listing for a given date including all transaction types
- See all the transactions that have gone through a nominal
- Adding/amending a new report onto the Screen Reports
- Exporting the ledger from Client Matter Enquiry
- Bulk write off of time and bulk Archive via CSV
- Report to show a breakdown of the office nominal Client Ledger (Office Side)
- Aged Debtor Reports
- The Aged Creditors Report does not match back to the TB
- Unmarked lines report
- Reporting on unreconciled items from a previous months Bank Reconciliation
- Bank reconciliation reports
- Difference on the Bank Rec Current Statement
- Retro Bank Reconciliation statement has a difference on it
- Aged Disbursement/Bills report doesn't balance to the office balance report
- Specific reports to show all matters with ledger postings and client balances
- Run a batch template report
- Adding a new version of a standard report
- Comparing OBB and aged debtor reports
- Office/business account balances breakdown report
- Running a report on the Trial Balance (TB) (adjustment 98 postings too)
- Running a bank statement summary for an older bank reconciliation/ retrospective period
- Bank Reconciliation cash book corrections and adjustments
- Completing the bank reconciliation
- Aged creditors reports