When a new case is imported, Settings need to updated in Case Type Maintenance.
From the Main Menu select Case Type Maintenance.
Select the case type that has just been added.
Select Update, the settings are displayed at the bottom of the screen as YES or NO. These are the values that can be changed.
In the Column labelled Update Accounts change the value from NO to YES.
Click on the SAVE button to save the changes.
EXIT.
Ask Users to Log Out and Log Back in to pick up the new settings.
From the Main Menu select Proclaim Desktop.
Choose a case of the case type just changed.
Repeat requesting a slip to confirm the changes.
NB
Your Systems Administrator may have the authority to run this program. If not please raise a new case online and reference the title of this article.