Enrol users on the Access self-service scheme so they can receive emails letting them know the password is due to expire, be able to reset their forgotten or expired password and prevent them from being locked out of the system.
To enrol on behalf of a new user, please follow the steps below:
Note: This enrolment process should be done as soon as possible after a new user is created to avoid a user's password expiring and them having to contact support to do this manually.
Login here with their CLOUD login details. These are the same as their Access Hosted login.
Once logged in, click on the Enrolment tab.
Enter the email address that should be assigned to this account and click Send Code. An email will now be sent to this email address, with a verification code in it.
Enter the verification code into the field and click Verify Code and Continue.
A message will then appear at the top of the screen to advise that the user has enrolled successfully.
The user can now log out.