Emails not sending in Proclaim can have several common causes, including issues with the mail profile associated with your Proclaim user profile, Outlook version compatibility, or mismatched profile settings. To resolve this, follow the steps below. Note: To do this, you need to have access to User Profiles on your Proclaim Toolbar.
Launch User Profiles.
Select the correct user profile.
Click the Email and Printing tab.
Click Update then locate the email address field. Tip: This is usually located in the top-left, above the password field.
Ensure the Default box is ticked.
Input the email address then click Save.
Verify that the Outlook Profile field in Proclaim matches the profile name shown in
Windows Mail â Show Profiles.If issues persist, recreate the Outlook profile and select the exact profile name in Proclaim.
The next time that you log in to Proclaim, you'll be prompted with an Outlook password request. Don't enter anything in this box, simply click the verified icon next to it. If these steps haven't worked, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team. Additionally, after making changes to email settings, restart both Proclaim and Outlook to ensure proper synchronization.