Cannot log into secure docs get case login disabled message

If you are using the GUID method for generating Secure Docs and then decide to login using the old non-GUID case login method (not supported) and sign individual documents, it breaks the GUID login as the Status etc goes out of sync.
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Basically, you cannot login just using a Case Number you would need to set up the credential fields in Proclaim.
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The password set up is on on page 21 of the manual.
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If this does not work then please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.