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Provide third party access to log support cases

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Written by Antoine Larsen

We understand that sometimes, you may require third-party companies IT to log support cases regarding your Proclaim system.
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To set this up, follow the steps below:

  1. Please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.

  2. Add the completed letter of authority form to the case.

Warning: If your third-party access requirements change at any time, you'll need to let us know.
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We'll require at least five days' notice to withdraw access to the third party.

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