If you are receiving the 'Cannot close - you still have a 'Linked Action' screen active for this case' error when trying to close a case, or if Proclaim seems to be freezing when you click an action button like Send Letter, or if you have an active window on the taskbar that you cannot view, the most likely cause is that a window in proclaim is appearing off-screen.
This is a common issue amongst users who have multiple desks with varying numbers of monitors, it occurs when a window is dragged onto an additional monitor and that monitor is then disconnected. A program called Reset Screen has been created to fix this problem. In order to get this program added to your Proclaim toolbar, or to find out your User Number, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team. If you have access to the Reset Screen program please follow the steps below to use it. Additionally, access to the Reset Screen program can be restricted to specific roles, such as managers or team leads, to ensure controlled usage. This allows designated personnel to reset window coordinates for users who are signed out.
Sign in to Proclaim and open Reset Screen.
Type your user number into Usernum: and click Reset Screen Dimension.
Click YES. Note: It is recommended to limit access to the Reset Screen program to authorized roles to maintain control and security.
Ensure the affected user is signed out of Proclaim before running the Reset Screen program.