This issue often arises when a User moves PC/ Machine and the monitor is set up differently. To retrieve the window, follow the steps below. This only works on the active window, so you need to do this before clicking anywhere else.
Additionally, this issue can also occur when switching between local and remote environments, such as when using Remote Desktop Protocol (RDP).
Press Alt and Space on the keyboard (you may see a menu appear) and then the M key
The mouse cursor will change to a cross and you can then use the arrow keys on your keyboard to pin the window to the cursor and then place this in the desired place on screen.
Alternatively, if you have clicked on a different window since this issue arose then please try the steps below.
Hover your cursor over the Proclaim icon on the Taskbar.
Hover your cursor over the preview screen for the window that is not appearing.
Right-click the preview screen and select Minimise then Maximise.
Alternatively, you can use Task Manager to retrieve the off-screen window:
Open Task Manager on the machine where Proclaim is running.
Locate the Proclaim process under the OpenEdge Graphical Client.
Expand the nested processes to find individual Proclaim windows.
For each window:
Right-click and select Minimize.
Right-click again and select Maximize.
Once the window appears, resize it and close it to reset its position.
To prevent Proclaim windows from opening off-screen in the future:
Set the Main Display:
In your operating systemâs display settings, set the desired monitor as the Main display. This ensures Proclaim opens on the specified screen.
Resize and Close Windows:
After recovering off-screen windows, resize and close them. Proclaim will remember the new coordinates for future sessions.
Use the Home Button:
On the Proclaim desktop, use the Home button to dock windows next to the toolbar. This keeps them visible and organized. If you have followed these steps and it has not resolved the issue then please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.