Tasks can be actioned on cases that are dead either from the Task List in the case, the General Task List or Draft Emails.
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Please follow the below steps:
In System Parameter Maintenance click new.
Enter the following:
Key: Allow Action With Dead Cases
Code:
Value:
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Press save & sign out of Proclaim and back in to pick the new setting up.
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If you do not have access to System Parameter Maintenance, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.