Firstly, please test printing from outside the hosted desktop. If printing is not working correctly here, it will not work correctly from within the hosted desktop. This can occur when your local device loses connection to the printer you are looking to use. You can remedy this by following the steps below: Additionally, some printing issues may involve bypassing the print queue or resolving auto-printing in the RDS environment. These scenarios require specific adjustments, which are outlined in the following sections.
Click the windows icon at the bottom left of your screen to open the start menu
Click on the profile image at the left-hand side of the start menu
Click sign out not disconnect
When you have signed out, re-connect and it will re-sync any local devices.
If emails or file notes automatically print when actioned in Proclaim, log out of Proclaim and then log back in. This session reset often clears unintended auto-print behavior without requiring further changes.
If printing is working fine from outside the hosted desktop, but it still does not work from within the hosted desktop or from Proclaim, please create a new case via the digital assistant and say "Speak to a human agent" to be transferred directly to our support team. If you want to bypass the print queue for generated letters, you can enable Direct Printing in user profiles or set the number of print copies for specific letter types to 0 in Workflow Maintenance. This prevents print jobs from being created but allows you to print these letters later from the case history if needed.