Skip to main content

Cases slow to open when MCA is enabled and another user already in the case

A
Written by Antoine Larsen
Updated over a week ago
  1. Enter the System Parameter Maintenance Program.

  2. Click on New.

  3. Within the Key field type Linked Action Detached Server.

  4. Within the Code field type Ports.

  5. Within the Value field type 9020-9050.

  6. Click on Save.

You will also need to ask your IT to open the corresponding port rang on all client machines.
​
If you need further assistance, please raise a new case online and reference the title of this article.

Did this answer your question?