A setting needs to be in User Profiles in order to rectify this issue.
Note: If you or your system administrator don't have access to User Profiles, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.
Go to user profiles.
Open relevant user.
Go to Case General tab.
Amend 'When opening Proclaim Desktop, go to this tab first' from Mailbox to Today's Cases.
Click Save.
Get user to login to Proclaim again.
