If you need to amend the mail profile on Proclaim and you use published applications from a remote host, you will need to do the following:
Open up your Published application Proclaim
Press Ctrl + Alt + End to open the menu for the Published host
Open Task manager
Click file at the top left
Click Run new task
Type in Control
On the newly opened control panel search at the top right for Mail
Click on the 32 Bit Outlook listing
Click Show profiles
This will now display the name of the mail profile for the session you are in.
You can then update this within Proclaim by doing the following:
Open User Profiles
Locate the user you are amending from the list
Click onto the email/printing tab
Click Update
Amend the Profile name as needed
Blank out the password field
Click save
This is now updated.
Note: If you or your system administrator don't have access to User Profiles or are still experiencing this issue after following the above steps, please raise a new case online and reference the title of this article.