In proclaim desktop test doing a send letter to see whether the address comes through:
On the case go to the viewing pane
Select Quick View
Click New
Add the Client Address block field to Quick View
If the field is populated then the field may need re-adding to the screen in screen designer
If the issue is still persisting, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.