You need to obtain a temporary password and use this specific form to obtain this:
'A2A Password Reset Form’ button here:
https://www.claimsportal.org.uk/contact-us/
Once you have the password forward to support and we will add this to the a2atokencase in Proclaim and renew the tokens.
Please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.