If you have had the relevant Proclaim Training, cases can be deleted within Case Table Control by following the steps below:
Ensure that any required information from the case is extracted and also that time and ledger balances on Proclaim Accounts (if applicable) are at £0.00.
Enter the Case Table Control program.
Enter the reference of the case which is to be deleted in the Case Ref field (or search for this using the magnifier icon to side).
If a record of the case which has been deleted should be kept, ensure the Write Deleted Details to Disk tick box is selected.
Click Delete.
Click Yes to the Question Are you sure you want to permanently delete the selected case?
Once the process is complete, the case is permanently removed from Proclaim and cannot be restored.
If you or your System Administrator does not have access to Case Table Control, please raise a new case online and reference the title of this article.