Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.

"Customer relationships are built every single day through trust, value, and meaningful interactions that have a lasting impact." — Access Legal Customer Success Team

Getting support for your Legal products is easy.

As you will be aware, we launched the Access Digital Assistant in March 2026. This is the quickest and easiest way to get help. If you are an entitled contact, you can ask a question through the Digital Assistant via the MyAccess Portal, giving you access to support 24 hours a day, 7 days a week. Our teams are also available between 08:00 and 18:00, Monday to Friday, should you need additional assistance.

We kindly ask that you try this channel first wherever possible, as we are continually enhancing and expanding the support content available to you. Your use of these tools supports our ongoing commitment to improving the customer experience

All software users can also access the dedicated Help Centre for Proclaim.

Should you need to contact us by phone, Legal Support has a single dedicated telephone number: 01206 696430

If you have any old support numbers saved, please disregard them and ensure you use the number above going forward

When calling, please listen carefully to the available options and select the one for your product. This will help ensure you are connected to the correct support team as quickly as possible.

As mentioned above, our digital channels are often the fastest and most convenient way to access support.

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

In her latest article, Diana Borlea, Risk and Compliance Associate, explores why file closure should receive the same level of attention as client onboarding, helping firms strengthen compliance, reduce risk and ensure matters are concluded appropriately.

Read now >