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Customer Success Newsletter - August 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated over 3 weeks ago
CS Newsletter

Welcome to your Proclaim newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


What's new with the 4.0.0.09 release?

In this release, we've included the following:

AI Features (as part of our EVO Early Adopter Programme)

  • Evo Document Summarisation: AI-powered summaries tailored for legal professionals with multiple formatting options

Document Management

  • Multi-select History Items - Select and send multiple documents to other cases

  • WebView2 Support - Alternative viewer for PDFs and emails in Classic View


Webinars


Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

August Compliance Update

Thursday, 7 August 12:30pm

SRA Enforcement Case Studies

Thursday, 28 August 12:30pm

July Compliance Update

On-demand

July AML Update

On-demand


Forms updates

All forms are available to download via the Webforms area in the Customer Success Portal.

Proclaim Code

Form Title

Form Date

Salesforce Pack

Date Updated

N5B ADOBE

Claim form for possession for a property located wholly in England (accelerated procedure) (assured shorthold tenancy)

01/08/2020

Proclaim: Ministry of Justice webforms - pack 3A

09/07/25

EX107

Tape Transcription request

01/07/2025

Proclaim: Ministry of Justice webforms - pack 3A

09/07/25

CIVAPP8

Application for amendment or prior authority in civil cases

22/07/2016

Proclaim: Civil Legal Aid webforms - pack 1

10/07/25

CIVAPP8A

Application for prior authority/change to cost limitation

01/09/2018

Proclaim: Civil Legal Aid webforms - pack 1

10/07/25

CIVAPP1

Application for Civil Legal Aid certificate

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

14/07/25

CIVAPP11

Application for withdrawal

01/04/2013

Proclaim: Civil Legal Aid webforms - pack 1

14/07/25

CIVAPP3

Application for legal aid in family proceedings

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

14/07/25

CRM14

Application for Legal Aid in Criminal Proceedings

01/02/2025

Proclaim: Criminal Legal Aid webforms

18/07/25

CRM15

Financial Statement for Legal Aid in Criminal Proceedings

01/06/2022

Proclaim: Criminal Legal Aid webforms

18/07/25


Access Digital Assistant: Your hub for product updates and news

While the Digital Assistant is here to enhance your support experience, it's also your gateway to staying informed. Use the News feed to access the latest release notes, newsletters, and important updates - all in one convenient place, designed to keep you ahead.

To stay up to date, simply look out for the red dot indicating new content.

To see the Access Digital Assistant in action, please visit our Access Digital Assistant Guide for a short demonstration video and more detailed information on how to maximise this feature.


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

August 2025 Delegate Day training: 

  • User Level 1 – Tues 5th Aug or Tues 2nd Sept

  • User Level 2 – Wed 6th Aug or Wed 3rd Sept

  • Technical Level 1 – Tues 12th Aug or Tues 9th Sept

  • Technical Level 2 – Wed 13th Aug or Wed 10th Sept

  • Technical Level 3 Day 1 – Tues 16th Sept

  • Technical Level 3 Day 2 – Wed 17th Sept

  • Technical Level 4 – Tues 23rd Sept

  • Advanced Reports - Wed 24th Sept

  • Accounts Level 1 – Tues 5th Aug or Wed 3rd Sept

  • Accounts Level 2 – Tues 12th Aug or Thurs 4th Sept


Compliance Corner

SRA Transparency Rules: When was the last time you reviewed your website?

With the ongoing focus on AML and Sanctions aspects within the legal sectors, sometimes other regulatory requirement do not receive as much attention. While the Transparency Rules only apply to certain practice areas, it is important to remember that noncompliance can lead to repercussions including fines issued by the SRA.

In this article Mariam Dobosz, Senior Risk and Compliance Associate, highlights why it's a good idea to review your law firm's website. Read now >

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