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Customer Success Newsletter - July 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated over 3 weeks ago
CS Newsletter

Welcome to your Proclaim newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Maximise your Access software: Effective learning to upskill in one unit

Smarter in 6 provides valuable insights and practical knowledge, all within a concise time frame that fits seamlessly into your schedule. Join us and discover how efficient learning can lead to extraordinary results, making every minute count towards getting the most from your Access software.

To register and view the latest from Smarter in 6, please visit our Smarter in 6 library.


Webinars


Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.

Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

July Compliance Update

Thursday, 3 July 12:30pm

July AML Update

Thursday, 10 July 12:30pm

Responsible AI in the Legal Sector

On-demand

June Compliance Update

On-demand

How Does Access Safeguard Firm and Client Data?

On-demand

June Conveyancing Update

On-demand

Navigating the Evolving Landscape of Conveyancing: Trends, Tools, and Future Opportunities

On-demand


Access Legal Diversity Tool 2025

We're pleased to announce that our Legal Diversity tool has been updated with the latest 2025 question set and is now available.

What is the Legal Diversity Survey

In July 2011, the Legal Services Board (LSB) issued guidance to regulators on diversity data collection across the legal workforce and the promotion of the transparency of this data at entity level. As a result, all firms regulated by the Solicitors Regulation Authority (SRA) are required to collect and report their diversity data every two years.

How to use the Access Legal Diversity Tool

We've created this comprehensive guide which includes everything you need to answer key questions and streamline your experience, including:

  • How to register - including a direct link to the Access Legal Diversity Tool for easy access

  • How to pay for your surveys

  • How to distribute the survey to staff

  • Guidance on reporting

  • How to upload your results to the SRA site

You can also view our release notes >


Forms updates

All forms are available to download via the Webforms area in the Customer Success Portal.

Proclaim Code

Form Title

Form Date

Salesforce Pack

Date Updated

D8

Divorce/dissolution/(judicial) separation petition

01/01/2025

Proclaim: Ministry of Justice webforms - pack 1B

06/06/25

HMLR ID1

Certificate of identity for a private individual

09/06/2025

Proclaim: Conveyancing Land Registry webforms - pack 2

09/06/25

HMLR ID2

Certificate of identity for a body corporate

09/06/2025

Proclaim: Conveyancing Land Registry webforms - pack 2

09/06/25

EX160

Application for fee remission

01/06/2025

Proclaim: Ministry of Justice webforms - pack 3A

09/06/25

C63

Application for declaration of parentage under s55A of the Family Law Act 1986

01/05/2025

Proclaim: Ministry of Justice webforms - pack 1A

09/06/25

FORMA

Notice of [intention to proceed with] an application for a financial order

01/05/2025

Proclaim: Ministry of Justice webforms - pack 2B

09/06/25

Proclaim Debt Case Type Update: New Bank of England Interest Rate June 2025

A new late payment interest rate has been announced by the bank of England which can be updated in Proclaim. Find out more >


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

July 2025 Delegate Day training: 

July/August 2025 Delegate Day training: 

  • User Level 1 – Tues 1st July or Tues 5th Aug

  • User Level 2 – Wed 2nd July or Wed 6th Aug

  • Technical Level 1 – Tues 8th July or Tues 12th Aug

  • Technical Level 2 – Wed 9th July or Wed 13th Aug

  • Technical Level 3 Day 1 – Tues 15th July

  • Technical Level 3 Day 2 – Wed 16th July

  • Technical Level 4 – Tues 22nd July

  • Advanced Reports - Wed 23rd July

  • Accounts Level 1 – Tues 8th July or Tues 5th Aug

  • Accounts Level 2 – Tues 15th July or Tues 12th Aug

Important – Proclaim RTA/ELPL A2A Users

Following the announcement by Claims Portal that the interface for both RTA and ELPL claims will be changing (from SOAP to REST) Access Legal are pleased to confirm we are working on a solution so that Proclaim A2A users can continue to benefit from direct integration (‘A2A’) to the Claims Portal.

If you would like to continue to use the Proclaim A2A integration then, if you haven’t done so already, please register your interest by 31st July. We will then contact you directly in due course with further details.


Compliance Corner

AI in Legal Services: Navigating Professional Indemnity Insurance

The legal sector in the UK is experiencing a transformative shift with the integration of artificial intelligence (AI) technologies. Law firms are increasingly adopting AI to enhance efficiency, accuracy, and client services. This technological advancement brings numerous benefits, including improved productivity, cost savings, and the ability to provide more innovative solutions to clients. However, it also introduces new challenges, particularly in the realm of Professional Indemnity Insurance (PII).

In this article Rosanna Davenport, Risk and Compliance Associate, explores how to embrace the exciting innovations in AI while balancing compliance and risk management. Read now >

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