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Customer Success Newsletter - May 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated over 3 weeks ago
CS Newsletter

Welcome to your Proclaim newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Latest release information

View our latest release notes.


Maximise your Access software: Effective learning to upskill in one unit

Smarter in 6 provides valuable insights and practical knowledge, all within a concise time frame that fits seamlessly into your schedule. Join us and discover how efficient learning can lead to extraordinary results, making every minute count towards getting the most from your Access software.

To register and view the latest from Smarter in 6, please visit our Smarter in 6 library.


Webinars


Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.

Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

AML Independent Audits

Thursday, 22 May 12:30pm

May Compliance Update

On-demand

April Compliance Update

On-demand

April AML Update

On-demand

Streamline Your AML Process: How inCase Simplifies Compliance Without Compromise

On-demand


SRA Diversity Survey 2025

In 2011 the Legal Services Board published their decision paper on increasing diversity and social mobility in the legal workforce.

Firms must collate and report their diversity data to the SRA every two years, this requirement applies to all firms regulated by the SRA, including sole practices, recognised bodies and alternative business structures.

Once the data has been collated the SRA will publish the diversity profile of the profession on its website, and report back to the Legal Services Board.

Coming Soon: Access Legal Diversity Survey Tool

As a regulated firm, it is your responsibility to undertake this survey. To facilitate this process, we’re excited to announce that our online SRA Diversity Survey tool will soon be available to help streamline data collection and reporting.

The system enables you to:

  • Collect and collate all necessary data safely and anonymously.

  • Staff members can complete surveys from their smartphones or mobile devices.

  • Monitor and manage survey completion.

  • Receive a detailed report based on the collected survey data, formatted appropriately for submission to the SRA.

We’ll be sharing further updates once this fantastic tool is available.

Knowledge Centre

Forms updates

All forms are available to download via the Webforms area in the Customer Success Portal.

Proclaim Code

Form Title

Form Date

Salesforce Pack

Date Updated

FORM E

Financial Statement

01/04/2025

Proclaim: Ministry of Justice webforms - pack 2B

07/04/25

HMRCD31

Schedule D31 - Domicile outside the United Kingdom

01/04/2025

Proclaim: Probate webforms - pack 2

07/04/25

HMRCD39

Schedule D39 - Foreign Assets

01/04/2025

Proclaim: Probate webforms - pack 2

08/04/25

IHT400

Inheritance Tax Account

01/04/2025

Proclaim: Probate webforms - pack 1

10/04/25

HMRCD31b

D31b Schedule - Long-term UK residence - transitional provisions

01/04/2025

Proclaim: Probate webforms - pack 2

10/04/25

IHT402

Claim to transfer unused nil rate band

01/04/2025

Proclaim: Probate webforms - pack 1

14/04/25

IHT417

Foreign assets

01/04/2025

Proclaim: Probate webforms - pack 2

14/04/25

IHT418

Assets held in trust

01/04/2025

Proclaim: Probate webforms - pack 2

14/04/25

IHT435

Claim for Residence Nil Rate Band

01/04/2025

Proclaim: Probate webforms - pack 2

15/04/25

SA900

Trust and Estate Tax Return

01/04/2025

Proclaim: Probate webforms - pack 3

15/04/25

IHT421

Probate summary

01/04/2025

Proclaim: Probate webforms - pack 2

15/04/25

CRM2

Application for Advice and Assistance

01/02/2025

Proclaim: Criminal Legal Aid webforms

16/04/25

CRM10

Application for review of refusal or withdrawal of Advocacy Assistance

01/02/2025

Proclaim: Criminal Legal Aid webforms

17/04/25

CRM1

Client's Details Form

01/02/2025

Proclaim: Criminal Legal Aid webforms

17/04/25

HMRCD31a

Schedule D31a - Long-term UK residence

01/04/2025

Proclaim: Probate webforms - pack 2

22/04/25

CRM3

Application for Advocacy Assistance

01/02/2025

Proclaim: Criminal Legal Aid webforms

22/04/25

CIVADMIN2

Change of details

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

23/04/25

L17

Statement Of Earnings

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

23/04/25

L31

Information about your partnership or self employed work

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

23/04/25

CIVAPP1

Application for Civil Legal Aid certificate

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

24/04/25

CIVAPP3

Application for legal aid in family proceedings

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

24/04/25

CIVAPP6

Emergency Application

01/04/2025

Proclaim: Civil Legal Aid webforms - pack 1

24/04/25

CIVADMIN1

Preservation or recovery under the statutory charge and request to postpone enforcement

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 1

24/04/25

IHT401

Domicile outside the United Kingdom

01/04/2025

Proclaim: Probate webforms - pack 1

28/04/25

CW1PL

Family Help (Lower) Public Law

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

28/04/25

CW1&2

Legal Help and Controlled Legal Representation - Mental Health

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

28/04/25

CW4

Application for Review of Refusal or Withdrawal of Controlled Legal Representation

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

29/04/25

ECF1

Application for Exceptional Case Funding

01/06/2022

Proclaim: Civil Legal Aid webforms - pack 2

29/04/25

IHT401A

Schedule IHT401a

01/04/2025

Proclaim: Probate webforms - pack 1

29/04/25

CW1

Legal Help, Help at Court and Family Help (Lower)

01/08/2023

Proclaim: Civil Legal Aid webforms - pack 2

29/04/25

CW2

Controlled Legal Representation (Imm)

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

29/04/25

CW5

Help with Family Mediation

01/02/2025

Proclaim: Civil Legal Aid webforms - pack 2

29/04/25


HMRC

HMRC have released an updated batch of forms associated with the IHT submission which will affect Proclaim Probate, from 6th April. Read now >

Guidance with submitting your VAT return through to HMRC. Read now >


Proclaim training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book on all core sessions in the program and delegates join other users from our customer base.


These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

Proclaim Delegate training courses May 2025:

  • User Level 1 – Tues 3rd June

  • User Level 2 – Wed 4th June

  • Technical Level 1 – Tues 13th May & Tues 10th June

  • Technical Level 2 – Wed 14th May & Wed 11th June

  • Technical Level 3 Day 1 – Tues 20th May & Tues 15th July

  • Technical Level 3 Day 2 – Wed 21st May & Wed 16th July

  • Technical Level 4 – Tues 27th May & Tues 22nd July

  • Advanced Reports Wed 28th May & Wed 23rd July

  • Accounts Level 1 – Tues 10th June

  • Accounts Level 2 – Wed 21st May or Wed 11th June


Compliance Corner

Financial year end - why do we do it to ourselves?

Beth Mayman, Head of Risk and Compliance Services at Access Legal, shares her thoughts on proactive measures that compliance teams and supervisors can implement to ease the pressures experienced during the final 4 to 8 weeks of the financial year. Read now >

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