It is straightforward to re-install/install Proclaim's HTML editor. There are 2 different sets of instructions that you will need to select appropriately. If you are on Proclaim 3.4.1 or previous, please follow the 2nd set of instructions. For Proclaim 3.5 onwards, please follow the 1st set.
Note: Please ensure if using a remote desktop server/terminal server all users are signed out and you are in install mode otherwise this will cause significant problems.
You can enter install mode by doing the following:
Click on the windows icon
Type CMD on your keyboard
Right click Command prompt and select run as administrator
On command prompt, change to install mode by typing change user /install
Instructions for 3.5
Open control panel
Navigate to add/remove programs
Check to see if HTML editor is listed
If HTML editor is listed, please uninstall it
Navigate to your HTML Editor install folder located on your database server
This should follow a similar format to the below:
\\servername\prodisk\Proclaim\3.5Install\CD\ProclaimComponents\HTMLEditor
Now please right click the installer called HTMLEditorInstaller.msi
Select Install
Wait for the process to complete
Change back to execute mode if on a terminal server via command prompt by typing change user /execute
You have successfully re installed/installed HTML editor
Instructions for 3.4.1 and previous versions
Open control panel
Navigate to add/remove programs
Check to see if HTML editor is listed
If HTML editor is listed, please uninstall it
Navigate to your HTML Editor install folder located on your database server
This should follow a similar format to the below:
\\servername\prodisk\Proclaim\3.4Install\CD\ProclaimComponents\HTMLEditor
Now please right click the installer called HTMLEditor-Proclaim.exe
Select run as administrator
Wait for the process to complete
Change back to execute mode if on a terminal server via command prompt by typing change user /execute
You have successfully re-installed/installed HTML editor