Enter the URI Root address in the following web site .https://globalsign.ssllabs.com/ , this will return details needed in the following steps.
Open Rest Services.
Tick the Use Library option.
Using the information returned via the https://globalsign.ssllabs.com/ link fill in the SSL Protocol, SSL Cipher and SSL SNI fields, the following link can be used to establish the equivalent OpenSSL cipher to use https://testssl.sh/openssl-iana.mapping.html.
If you still require assistance then please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.