If you have had the relevant training and been granted permission to Option Maintenance, additional options can be added by following the steps below:
Enter the Option Maintenance Program.
Open the Case Type drop down and choose the relevant case type.
Click on the NEW button.
Populate the individual columns of the new line, ensuring that a unique code is entered into the Code column.
Click Save and Exit the program.
If you or your System Administrator does not have access to Option Maintenance, please raise a new case online and reference the title of this article.