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Dictated email not appearing correctly in a linked action

A
Written by Antoine Larsen
Updated over 4 months ago

In order to get the full options for the Send Email window when running this via a linked action you need to add a question mark (?) into the units option. To achieve this, please follow the steps below:

  1. Enter Workflow Maintenance and locate the affected Linked Action.

  2. Click Update and click on the Maths Editor Icon (Jigsaw Piece).

  3. Ensure the Cost units is followed by a (?). An example of this can be seen below:

    • SEND E-MAIL (NONE) AT (Main) DICTATED TO (CLIENT) COST UNITS (?) CASE ( CURRENT-CASE )

  4. Click Accept on the Maths Editor, and click Save in Workflow Maintenance.

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