When logging back into Proclaim following a system fault, you may be presented with a Locked Files window. This will happen if you were in the process of amending a document prior to the system fault. Additionally, this may occur if a user does not properly sign out, leaving documents flagged as open.
The locked files window gives you the option to recover the document (up until the last point it was saved) and commit it into the Proclaim case by following the steps below:
To un-lock the document, and commit it onto the relevant case, tick the Commit Local Doc option. You will need to do this for each document you wish to commit.
Select EXIT. The login process will then continue.
Alternatively, if you do not wish to recover/ commit the documents, leave the Commit Local Doc option unticked and Exit to continue the log in process.
Document Version Issues
Document version issues, such as missing or altered data in a specific version, can arise due to unintended changes or corruption. For example, a document may fail to load correctly if its latest version is incomplete or damaged.
Troubleshooting Steps
Identify the problematic document and its affected version.
Locate a previous, working version of the document (e.g., version 2).
Replace the altered or missing version with the earlier version.
Verify that the document loads correctly after the rollback.
Preventative Measures
Always sign out properly from Proclaim to avoid leaving documents flagged as open.
Regularly back up documents to ensure earlier versions are available for recovery.
Monitor document changes to prevent unintended alterations or data loss.