Access Legal Proclaim

Resolving the Red Cross or Blank Box Issue in the Proclaim Viewing Pane

If you encounter a red cross or blank box in the Proclaim Viewing Pane when previewing documents on RDS machines, this issue is typically caused by the use of an outdated viewing component. The solution involves updating the viewing component and configuring Proclaim to use it. Below is a comprehensive guide to resolve this issue.

Install the updated viewing component on all RDS machines.

Ensure Proclaim is configured to use the new component instead of the legacy Tall Components.

Verify that your Proclaim version is 3.5.1.19 or later. It is recommended to upgrade to the latest version, such as 3.5.3.0 or newer, for optimal compatibility.

1. Install the updated viewing component on all RDS machines.
2. Ensure Proclaim is configured to use the new component instead of the legacy Tall Components.
3. Verify that your Proclaim version is 3.5.1.19 or later. It is recommended to upgrade to the latest version, such as 3.5.3.0 or newer, for optimal compatibility.

Obtain the Updated Viewing Component: - Download the component package and extract its contents.

Locate the Installer: - In the extracted folder, find the installer executable (usually located in the <code>OCX</code> folder).

Prepare for Installation: - Ensure all Proclaim users are logged off. - Place the server in install mode.

Run the Installer: - Execute the installer as an administrator. Note that no additional menu may appear after running it.

Verify Installation: - Check that the updated component is installed by confirming the presence of the appropriate folder in the default installation directory (e.g., <code>C:\Program Files (x86)\Eclipse Legal Systems\Proclaim\Webkit</code>).

Configure Proclaim: - Add the relevant system parameter in Proclaim to switch file display to the new viewer instead of the legacy components.

1. Obtain the Updated Viewing Component: - Download the component package and extract its contents.
2. Locate the Installer: - In the extracted folder, find the installer executable (usually located in the <code>OCX</code> folder).
3. Prepare for Installation: - Ensure all Proclaim users are logged off. - Place the server in install mode.
4. Run the Installer: - Execute the installer as an administrator. Note that no additional menu may appear after running it.
5. Verify Installation: - Check that the updated component is installed by confirming the presence of the appropriate folder in the default installation directory (e.g., <code>C:\Program Files (x86)\Eclipse Legal Systems\Proclaim\Webkit</code>).
6. Configure Proclaim: - Add the relevant system parameter in Proclaim to switch file display to the new viewer instead of the legacy components.

Ensure that all RDS machines connected to Proclaim are updated with the new component.

If the issue persists after following these steps, verify that the Proclaim version is compatible and that the system parameter is correctly configured.

- Ensure that all RDS machines connected to Proclaim are updated with the new component.
- If the issue persists after following these steps, verify that the Proclaim version is compatible and that the system parameter is correctly configured.

By completing these steps, the Viewing Pane should render documents correctly without displaying a red cross or blank box.

Troubleshooting Proclaim Viewing Pane Errors

Updating Proclaim Components for RDS Environments

- Troubleshooting Proclaim Viewing Pane Errors
- Updating Proclaim Components for RDS Environments

How can I resolve the red cross or blank box issue in the Proclaim Viewing Pane on RDS machines?

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How can I resolve the red cross or blank box issue in the Proclaim Viewing Pane on RDS machines?

Resolving the Red Cross or Blank Box Issue in the Proclaim Viewing Pane

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