The issue is usually on the local machine and not with the hosted desktop. Please ask your I.T. to add the below registry entry on the users local machine:
HKEY_CURRENTUSER/Software/Microsoft/TerminalServerClient of DWORD type, named RDGClientTransport, with a value of 1.
Reboot the machine and try again.
Other fixes that have been noted are downgrading the machine from Windows 11 to Windows 10.
New laptop unable to log onto the hosted desktop
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Written by Antoine Larsen
Updated over 3 weeks ago