In the event you have set up an export file, where the export itself works in the case/diary/history format, but the history is not being exported, the first thing you should check is the pathing for the export folder.
For example you might have a path like this: C:\Case Export
If the above example applies the export will still run however there will be no history documents in the path.
In order to address this issue simply change this to: C:\Case Export\
The \ at the end of the path will allow the proclaim export to see the file path clearly and will be able to then dump the history files in the folder.
If you have already verified the above please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.
Export Case/Diary/History not working
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Written by Antoine Larsen