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Export Case/Diary/History not working

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Written by Antoine Larsen
Updated over 4 months ago

In the event you have set up an export file, where the export itself works in the case/diary/history format, but the history is not being exported, the first thing you should check is the pathing for the export folder.
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For example you might have a path like this: C:\Case Export
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If the above example applies the export will still run however there will be no history documents in the path.
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In order to address this issue simply change this to: C:\Case Export\
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The \ at the end of the path will allow the proclaim export to see the file path clearly and will be able to then dump the history files in the folder.
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If you have already verified the above please raise a new case online and reference the title of this article.

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