The RDP connection has been setup to use the same port as web services. In order to resolve this do the steps below:
1) Get in touch with your internal IT
2) Advised them to allocate different port number to RDP connection.
3) Make sure Firewall settings are correct.
4) Keep the access on port usually 8443 for webservice
If you are still experiencing the issue after following the steps above, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.
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Written by Antoine Larsen