This error occurs when a 64 bit version of Office is installed. This issue particularly affects Outlook integration, including email sending and drag-and-drop functionality.
Access Legal Proclaim is currently only compatible with the 32-bit desktop version of Microsoft Outlook/Office.
If a 64-bit version is installed, follow these steps to resolve the issue:
Uninstall the 64-bit version of Microsoft Office/Outlook: Navigate to your system's "Add or Remove Programs" or "Apps & Features" settings and uninstall the 64-bit version.
Download the 32-bit version of Microsoft Office/Outlook: Visit the official Microsoft Office website or use your organization's software portal to download the 32-bit version.
Install the 32-bit version: Follow the installation instructions provided by Microsoft to complete the setup.
Verify functionality in Proclaim: Open Proclaim and test the email integration and drag-and-drop features to ensure they are working correctly. If you need assistance, please contact your internal IT team. Work is currently underway to add support for the 64-bit version of Microsoft Office/Outlook in Access Legal Proclaim. However, there is no confirmed timeline for when this feature will be available. Users are encouraged to monitor updates from Access Legal for announcements regarding 64-bit compatibility.