User is getting the error "Error occurred while creating/ connecting to automations erver for: Outlook.Application. Server execution failed. Error code: 0x80080005 DragDropEmailInfo Proclaim/objects/_frames/fhistorynew.w(5894)? This error is part of a broader category of automation server issues that may also include errors like "Error occurred while creating/connecting to automation server for: Redemption.MAPIUtils (Error code: 0x80004005)."
Quick Workaround for Drag-and-Drop Errors
If you experience a drag-and-drop error, try the following immediate workaround:
Exit and re-enter the case or Proclaim application. This action clears the cache and often resolves the issue.
If the error recurs, repeat the exit and re-enter process and monitor for further occurrences.
Detailed Troubleshooting for Automation Server Errors
For more persistent issues, such as the error "Error occurred while creating/connecting to automation server for: Redemption.MAPIUtils (Error code: 0x80004005)," follow these steps:
Ensure Compatibility Between Outlook and Proclaim
Install the 32-bit version of Microsoft 365/Office (64-bit versions are not compatible).
Use Classic Outlook instead of the "New Outlook" app, as the latter is not supported by Proclaim.
Repair or Reinstall Microsoft Office
Navigate to Control Panel â Programs â Uninstall a program â Microsoft 365 â Change.
Run a Quick Repair first. If the issue persists, perform an Online Repair.
If repairs fail, fully uninstall and reinstall the 32-bit version of Microsoft 365.
Reinstall Proclaim and Its Components
After ensuring Microsoft Office is functioning correctly, reinstall Proclaim and its associated components.
Rebuild the Machine (if necessary)
If the issue affects all user profiles on the same PC and persists after reinstalling Office (32-bit) and Proclaim, consider rebuilding the machine.
Reinstall Windows, followed by Office (32-bit), Classic Outlook, and Proclaim.