This error appears if the Access Evo email address isn't set up correctly in Proclaim or, Access Evo can't reach the Proclaim appserver. To resolve this, follow the steps below.
Set up the Access Evo email address in Proclaim
This is the most likely cause for this error. To resolve this, you need to set up a single sign-on by entering your Access Evo email address in Proclaim.
Access Evo can't reach the Proclaim appserver
If you've checked that the Access Evo email address is set up correctly in Proclaim and you're still receiving the error, please raise a new case online and reference the title of this article.