Skip to main content

Email recipient replaced with sender's address in the To field

What to do if the original recipient is removed from the To field during automatic email processing.

Written by Tom Higgs

When emails come through your auto email processing function, actioning an email can remove the original recipient from the To field and replace it with the sender's email address.

Why this happens

This happens when your server's regional settings are not all set to English UK. Some regional settings can default to English US, which affects how emails are interpreted.

⚠️ Important: The auto email processing function continues to work even when regional settings default to English US. This affects only how emails are interpreted.

Did this answer your question?