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Support escalation process

Lines of escalation.

Written by Denisa Arjoca

We understand that occasionally, you may need to escalate your query.
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See below for the escalation process and the names of our support team that can assist:
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Entitlement

First line of escalation

Second line of escalation

Third line of escalation

Premier

Andra Verdes

Beatrice Bogdan

Kate Scott

Standard

Sam Connor
Victoria Jackson

Jan Taylor

Kate Scott


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