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Support escalation process

Lines of escalation.

Written by Denisa Arjoca

We understand that occasionally, you may need to escalate your query.

See below for the escalation process and the names of our support team that can assist:

Entitlement

First line of escalation

Second line of escalation

Third line of escalation

Premier

Andra Verdes

Beatrice Bogdan

Kate Scott

Standard

Sam Connor
Victoria Jackson

Jan Taylor

Kate Scott


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