Why using analytics is important
Viewing analytics linked to data stored in Proclaim is essential as it provides actionable insights for efficient decision-making. These metrics enable you to identify bottlenecks, optimise resource allocation, and ensure compliance with service levels. By analysing trends, you can proactively address recurring issues, enhancing case resolutions. These data-driven insights support customer satisfaction assessments and strategic planning by aligning case management with broader goals. Real-time access to analytics enables timely adjustments, fostering accountability and maintaining optimal performance. Ultimately, leveraging these analytics drives efficiency, customer satisfaction, and continuous improvement in case management processes.
What you can do to view analytics
It's important to determine how quickly you require access to business-critical information. In an increasingly digital world, it is also worth considering whether the information needs to be viewed on the go.
How to view analytics
Access our resources for guidance on using analytics:
Proclaim KPI's in Access Workspace (video).
Introduction to Access Analytics in Access Workspace.
Access Workspace - Access analytics user guide.