When the claim is issued, the “Claim Prepared” field on the Claim Details screen is date stamped. There is intelligence built into the case type that will prevent users from amending the Debt Schedule table if this field is populated.
To add a payment to the case:
Visit the Add Payment Screen.
Populate the relevant fields and click Post This Payment.
If the claim was issued by mistake, the date stamp can be deleted from the “Claim Prepared” field, however this will need to be completed by a Proclaim Administrator/ a member of IT with the highest security level. If this is not possible, please raise a support ticket and quote this article.